Question 1

What does AkBaat mean and how is it spelled?

Accepted Answer

AkBaat is our name, written with a capital A and a capital B. People also write it as "Ak Baat" or type "akbaat". We are an online grocery store in Kasur at akbaat.com.

Question 2

Is AkBaat the same as "Akbar"? (Kya AkBaat aur Akbar ek hi hain?)

Accepted Answer

No. AkBaat (akbaat.com) is an online-only grocery store in Kasur, Punjab. It is not affiliated with any shop named Akbar. If you are looking for us, search "AkBaat Kasur" or open akbaat.com. Agar aap ne "akbar" ya "akbat" likha hai to akbaat.com par aa jayen.

Question 3

Is AkBaat a shop I can visit?

Accepted Answer

No. We are online-only. We hand-pick each order from the market on the same day and deliver it. We do not run a warehouse.

Question 4

Which online grocery delivers in Kasur?

Accepted Answer

AkBaat (akbaat.com) is an online grocery store based in Kasur. It delivers across Kasur city, Chunian, Khudian Khas and nearby colonies, with cash on delivery.

Question 5

Does AkBaat offer cash on delivery? (Kya cash on delivery milti hai?)

Accepted Answer

Yes. Cash on delivery is the only payment method. There is no advance payment and no card: you check the items at your door, then pay the rider. Ji haan, sirf cash on delivery hai, advance payment nahi.

Question 6

How do I place an order?

Accepted Answer

Browse products on our website, add items to your cart, and proceed to checkout. You can also send your grocery list via WhatsApp to +92-370-1733771. Payment is Cash on Delivery — you pay when your order arrives.

Question 7

Can I modify or cancel my order after placing it?

Accepted Answer

You can self-cancel an order within 2 hours while it is still in Order Placed status. Once the order is confirmed or being prepared, contact support by phone for help. If the order has already shipped, delivery charges may still apply.

Question 8

Can I order via WhatsApp?

Accepted Answer

Yes. Send your grocery list to +92-370-1733771 on WhatsApp. We will prepare your order and confirm the total. Payment is Cash on Delivery when the order arrives.

Question 9

What are monthly rashan packages?

Accepted Answer

Monthly rashan packages are pre-built bundles of weekly or monthly grocery essentials — atta, rice, oil, daal, sugar, spices, and more. They save time and are priced lower than buying each item individually. Browse packages at /packages.

Question 10

What areas does AkBaat deliver to?

Accepted Answer

AkBaat delivers across Kasur city and surrounding areas in Punjab, Pakistan. Delivery zones and specific charges are shown at checkout when you enter your address.

Question 11

How long does delivery take?

Accepted Answer

Most orders are delivered within 1 to 3 hours. Same-day delivery is available for orders placed by 10:00 PM, Saturday to Thursday. You will see the estimated delivery time at checkout.

Question 12

What is the delivery charge?

Accepted Answer

Standard delivery costs Rs. 100. It is free on orders above Rs. 5,000. Exact delivery charges for your zone are shown at checkout.

Question 13

Is same-day delivery available?

Accepted Answer

Yes. Orders placed by 10:00 PM are eligible for same-day delivery. Most orders arrive within 1 to 3 hours of placement. Orders placed after 10:00 PM go out from 10 AM on the next delivery day.

Question 14

Do you deliver on weekends?

Accepted Answer

AkBaat delivers Saturday to Thursday, 10 AM to 11 PM. We are closed on Fridays; orders placed on a Friday are delivered on Saturday from 10 AM.

Question 15

What payment methods do you accept?

Accepted Answer

Cash on Delivery only. There is no online payment, no card, and no advance payment. You pay the rider in cash when your order arrives.

Question 16

When do I pay for my order?

Accepted Answer

You pay when your order is delivered. Check your items at the door first, then pay cash. Keep the exact amount ready for the rider.

Question 17

Can I get a refund?

Accepted Answer

Refunds are given only for a real, valid reason, such as items that are damaged, defective, wrong or missing. Please check your order at the doorstep when the rider delivers. Contact us within 24 hours of delivery and, once approved, we process the refund within 5 to 7 business days.

Question 18

Can I return an item?

Accepted Answer

Returns are only possible for a real, valid reason. Please check your items at the doorstep when the rider delivers; if something is wrong, damaged or missing, report it within 24 hours of delivery and we will replace the item or issue a refund. See our return policy at /policies/returns for full details.

Question 19

Where do your products come from?

Accepted Answer

We do not stock fresh meat, fruit or vegetables. We source everything from third-party shops and the market on the day your order goes out, and we do not operate a warehouse where products sit on shelves.

Question 20

What products does AkBaat sell?

Accepted Answer

AkBaat stocks everyday Pakistani kitchen essentials: cooking oil, banaspati ghee, basmati rice, atta, sugar, daal, spices, tea, milk powder, eggs, bread, snacks, cold drinks, and household cleaning products.

Question 21

Do you sell organic or specialty products?

Accepted Answer

Our product range focuses on everyday Pakistani grocery staples. Check our categories page for the full current selection.

Question 22

Do I need an account to order?

Accepted Answer

No. You can browse products and place orders as a guest. Creating an account lets you track orders and save favorites, but it is not required.

Question 23

How do I contact support?

Accepted Answer

Call us at +92-370-1733771, email akbaatofficial@gmail.com, or message us on WhatsApp. Phone support is available Monday to Saturday, 9:00 AM to 8:00 PM.

Question 24

How do I track my order?

Accepted Answer

After placing an order, you can check its status in your account at /profile/orders. You will also receive updates via WhatsApp or phone.

Frequently Asked Questions

About AkBaat

Ordering

Delivery

Payment

Products & Quality

Account & Support