Question 1

How do I place an order?

Accepted Answer

Browse products on our website, add items to your cart, and proceed to checkout. You can also send your grocery list via WhatsApp to +92-370-1733771. Payment is Cash on Delivery — you pay when your order arrives.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

You can self-cancel an order within 2 hours while it is still in Order Placed status. Once the order is confirmed or being prepared, contact support by phone for help. If the order has already shipped, delivery charges may still apply.

Question 3

Do you offer bulk orders?

Accepted Answer

Yes. We offer bulk order discounts for corporate or large household purchases. Contact us by phone or email for details on bulk pricing.

Question 4

Can I order via WhatsApp?

Accepted Answer

Yes. Send your grocery list to +92-370-1733771 on WhatsApp. We will prepare your order and confirm the total. Payment is Cash on Delivery when the order arrives.

Question 5

What are monthly rashan packages?

Accepted Answer

Monthly rashan packages are pre-built bundles of weekly or monthly grocery essentials — atta, rice, oil, daal, sugar, spices, and more. They save time and are priced lower than buying each item individually. Browse packages at /packages.

Question 6

What areas does AkBaat deliver to?

Accepted Answer

AkBaat delivers across Kasur city and surrounding areas in Punjab, Pakistan. Delivery zones and specific charges are shown at checkout when you enter your address.

Question 7

How long does delivery take?

Accepted Answer

Most orders are delivered within 2 to 3 working hours. Same-day delivery is available for orders placed before 7:00 PM. You will see the estimated delivery time at checkout.

Question 8

What is the delivery charge?

Accepted Answer

Standard delivery costs Rs. 100. It is free on orders above Rs. 5,000. Express delivery is available for a higher charge. Exact delivery charges for your zone are shown at checkout.

Question 9

Is same-day delivery available?

Accepted Answer

Yes. Orders placed before 7:00 PM are eligible for same-day delivery. Most orders arrive within 2 to 3 working hours of placement.

Question 10

Do you deliver on weekends?

Accepted Answer

Yes, AkBaat delivers every day including weekends. Deliveries run from 8:00 AM to 10:00 PM daily.

Question 11

What payment methods do you accept?

Accepted Answer

Cash on Delivery only. There is no online payment, no card, and no advance payment. You pay the rider in cash when your order arrives.

Question 12

When do I pay for my order?

Accepted Answer

You pay when your order is delivered. Check your items at the door first, then pay cash. Keep the exact amount ready for the rider.

Question 13

Can I get a refund?

Accepted Answer

Yes. If items are damaged or defective upon delivery, we process a refund within 5 to 7 business days. Contact us within 24 hours of delivery for refund requests.

Question 14

Can I return an item?

Accepted Answer

Yes. Wrong or damaged items can be reported within 24 hours of delivery. We will replace the item or issue a refund. See our return policy at /policies/returns for full details.

Question 15

Are the products fresh?

Accepted Answer

Yes. Every item is picked fresh the same day your order goes out. We do not operate a warehouse where products sit on shelves. Your groceries go from the market to your door in one trip.

Question 16

What products does AkBaat sell?

Accepted Answer

AkBaat stocks everyday Pakistani kitchen essentials: cooking oil, banaspati ghee, basmati rice, atta, sugar, daal, spices, tea, milk powder, eggs, bread, snacks, cold drinks, and household cleaning products.

Question 17

Do you sell organic or specialty products?

Accepted Answer

Our product range focuses on everyday Pakistani grocery staples. Check our categories page for the full current selection.

Question 18

Do I need an account to order?

Accepted Answer

No. You can browse products and place orders as a guest. Creating an account lets you track orders and save favorites, but it is not required.

Question 19

How do I contact support?

Accepted Answer

Call us at +92-370-1733771, email akbaatofficial@gmail.com, or message us on WhatsApp. Phone support is available Monday to Saturday, 9:00 AM to 8:00 PM.

Question 20

How do I track my order?

Accepted Answer

After placing an order, you can check its status in your account at /profile/orders. You will also receive updates via WhatsApp or phone.

FAQ

Frequently Asked Questions

Ordering

Delivery

Payment

Products & Quality

Account & Support