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Data Deletion Policy

Last Updated: June 2025

1. Overview

At AkBaat, we respect your right to control your personal data. This policy explains how you can request deletion of your personal information and what data we retain for legal or operational purposes.

2. How to Request Data Deletion

You may request deletion of your personal data by:

  1. Sending an email to [email protected] with the subject line "Data Deletion Request" and your account details.
  2. Contacting our support team at 0370-1733771.
  3. Using the account deletion feature in the AkBaat mobile app.

Please include your registered email address or phone number so we can verify your identity.

3. What We Delete or Anonymize

Upon verified request, the following happens immediately:

  • Account profile information (name, phone number, avatar) is cleared
  • Saved delivery addresses are deleted
  • Cart, favorites, search history, and search activity are deleted
  • Push notification tokens are deleted and notifications stop
  • Order history stays on record (see Section 4): your email address, WhatsApp order-attribution number, and ad-attribution data are removed from it, but your name, phone number, and delivery address on past orders are retained — see "Historical order records" in Section 4
  • If you were referred by someone else, your own phone number is removed from that referral record (referrals you sent to others are not affected — that is their contact information, not yours)

Your sign-in email and phone number are removed from our authentication system automatically shortly after, and no later than 30 days — see Section 5.

4. Data We Retain

Certain data may be retained after account deletion as required by law or for legitimate business purposes:

  • Historical order records: We may retain certain information contained in historical orders, including customer name, phone number, delivery address, order details, amounts, and transaction status, where necessary for accounting, tax, invoicing, fraud prevention, dispute resolution, or other legitimate legal/business recordkeeping purposes.
  • Transaction and tax retention period: These records may be retained for six years after the end of the relevant tax period, or for longer where required by an ongoing legal or tax proceeding. As part of account deletion, your email address and order/ad-attribution data are removed from these records; the customer and order information described above is retained as stated.
  • Fraud prevention and security logs: Administrative activity logs, which may include IP address and device/browser information, may be retained to investigate and prevent fraud or abuse, and may remain associated with your account identifier even after deletion.
  • Legal obligations: Data may be retained if required by court order, legal proceedings, or regulatory requirements.
  • Aggregated analytics: De-identified, aggregated data (e.g., total orders per month) may be retained for business analytics.

5. Processing Timeline

  • We will acknowledge a deletion request sent by email or phone within 2 business days.
  • Your personal account data (profile, addresses, cart, favorites, and search history) is deleted immediately when you submit the request in the app; your email address and ad-attribution data on past orders are removed at the same time, while the retained order information described in Section 4 remains.
  • The one remaining step — removing your sign-in email and phone number from our authentication system — completes automatically, typically within minutes, and in all cases within 30 days.
  • You will receive confirmation once your request is submitted.
  • Some data (as described in Section 4) is retained beyond this period for legal, tax, or accounting compliance.

6. Consequences of Deletion

Please be aware that deleting your data will:

  • Permanently delete your account and you will not be able to access order history or saved addresses.
  • Remove all loyalty points, credits, or promotional balances associated with your account.
  • Not affect any pending or in-progress orders, which will be fulfilled normally.
  • Not affect anonymous data that cannot be linked back to you.

7. Google Play Store Compliance

In compliance with Google Play Store developer policies, users of the AkBaat mobile application may request deletion of their account and associated data. Our data handling practices comply with Google Play requirements for data safety, transparency, and user control.

8. Contact

For data deletion requests or questions: